Maintenance 101

• Ice Maker Stopped Making Ice

• Dishwasher Won’t Turn On

  • Flip the wall switch near the sink
  • Check to ensure that the lock is engaged
  • Check timer setting to ensure it is aligned properly

• Dishwasher Won’t Drain

  Clean food out of the bottom of the dishwasher. Clean float. Rinse dishes before washing. Use jet dry once a month. Jet dry prevents hard water build-up.

• Garbage Disposal Not Operating

  • Make sure the power is OFF. Safety First!
  • Check for blockage in the sink around the blades. Before putting your hands or utensil down the sink, make sure the unit is turned off. Never put these items down the disposal: chicken bones, onion peels, potato skins, rice, and corn husk!
  • Is the garbage disposal making a humming sound? Run your hand along the bottom of the unit for a small button. Once you find the button, press it to reset the disposal Press the reset button (also located on the bottom of the disposal)
  • Is the garbage disposal humming and not turning. Look for the disposal wrench attached to the disposal use it to turn the bottom of the disposal counterclockwise. Then press the reset button on the bottom of the disposal
  • Grind lemon peels and ice to help prevent odors
  • Reset the safety switch underneath the bottom of the disposal unit in the sink cabinet. Turn power back ON.

• Toilet Runs Constantly

  Check for kink or disconnect of lift chain from the handle lever which is preventing the flap to seat properly

  If unable to stop the toilet run – turn off the water to the toilet using the knob behind the toilet until maintenance is able to access the problem. This will prevent high water bills

• Water Puddling Around the Toilet

  Submit a maintenance request through the tenant portal

• Sink/Toilet clogs

  • Use appropriate liquid drain cleaner from the local market.
  • Use ball or flange plunger
  • Make sure hair and grease are not disposed of in the toilet or sink
  • Use a plunger with short, quick motions. You may need rubber gloves; it can get messy!
  • For the sink, pour a pot of boiling water down the drain, pour in ½ cup baking soda. Let it sit for a few minutes. Then pour a mixture of 1 cup white vinegar and 1 cup hot water and let it sit for 5-10 minutes. Flush one more time with a pot of boiling water.
  • For clogged bathtub and shower drains-pour boiling water down the drain to unclog hair and soap build-up.
  • Note: If the tenant caused clog then you will be accountable for the bill.
  • Sink, Tub, or Shower Clogged – Remove hair from the drain. Try pouring drain cleaner down the drain.

  If you have a sink or tub clogged with pet hair or other gunk, it’s a good idea to avoid caustic chemicals and drain cleaners as much as possible. We recommend pouring half a cup of baking soda in the drain, followed by 2 cups of boiling water.

  If you have a really tough clog, you can follow the baking soda with a half-cup of vinegar. Close or cover the drain tightly while the soda-vinegar mixture is bubbling up and breaking up the clog. Once the fizzing stops, flush the drain with a gallon of boiling water.

• 10 Things to Never Flush down the Toilet!

  1. Floss – not bio-degradable
  2. Grease, Oil & Fat – like heart disease, these will decrease the flow of pipes over time
  3. Band-aids – these are plastic and not bio-degradable
  4. Medications – contaminates the water supply
  5. Disposable Wipes – EVEN if they say you can, Don’t!
  6. Paper Towels – these do not break down like toilet paper
  7. Feminine Hygiene Products – including cotton pads and swabs
  8. Cat Litter
  9. Condoms
  10. Hair

• AC Not Cooling

  • If the air filter has not been changed in 30 days, change it. Remember per your lease the filter must be changed a minimum of every 60 days. 95% of all service calls are due to dirty air filters
  • If the digital thermostat is not working check/change the battery
  • If you notice ice on the coils at the unit, turn off AC and submit a maintenance request
  • Check thermostat setting – set Fan to “auto”, set system to “Cool”
  • Check air handler/furnace – you should hear it “rumbling”, if not, check to make sure it is plugged in and switched on
  • Check circuit breaker – make sure it is not ‘tripped’
  • Check to be sure the drain line is not clogged
  • Check the fan unit outside – is the fan spinning and clear of leaves and branches?

• How to Change an AC Filter

  • Locate the air-intake grill that holds the filter.
  • Open grill, remove the old filter.
  • Replace with a new one – IMPORTANT: airflow arrow on the filter to point in the direction air is traveling (being “sucked” to).
  • A clean filter will ensure your A/C is running smoothly and keep electric costs to a minimum.
  • More on air filters here: link to an air filter page

• No Heat/Hot Water

  • Check to see if the hot water tank is leaking
  • Check fuse box for tripped breaker switch
  • If it’s a gas water heater, check to see if the pilot light is out, if you can’t turn it on, call your gas provider for instructions.

• Appearance of Mold

  If problem persists, after following suggestions submit a maintenance request

  • Mold can grow almost anywhere that spores land and find moisture and a comfortable temperature
  • Mold is typically found indoors at levels that do not affect most healthy individuals
  • Almost every home gets some type of mold – the trick is to clean it up before it spreads
  • The most visible type is mildew, which begins as tiny black spots. This is the stuff you see in grout lines in your shower, on damp window casings, etc.

• Power Circuit Breakers & GFI Outlets - Checking & Resetting

  • Some outlets are known as GFIs located near wet areas of your home (i.e. kitchen and bathrooms)
  • When power becomes overloaded they will ‘trip’ (stop working).
  • Press the reset button on them to power back on (usually a small button in the center of the outlet plate)
  • Still not working? Check other GFI outlets in the home and reset. If that does not work, find the breaker panel and check for flipped switches. Flip back to “On” to restore power.
  • Check appliances. Unplug all of them in the unit. Reset breaker, plug in one appliance at a time to find the faulty appliance.
  • Contact your power company to inquire if there are power outages in your neighborhood.

• Washing Machine Not Working Properly or At All

  • Check whether the washing machine taps are turned on at the wall.
  • Check if the appliance at the wall is turned on.
  • Check if the lid is closing properly.
  • Check if the settings knob is pointed directly on the desired settings.
  • If the machine has stopped halfway through the cycle you may have overloaded the machine and caused it to be out of balance. Try redistributing the wash evenly in the drum.
  • Don’t overload the machine.
  • ONLY use laundry detergent NEVER use dishwashing detergent.

• Dryer Not Working

  The dryer can automatically shut down due to overload of lint in the filter Check whether the filter needs to be cleaned out. Remember to always clean the filter out. *Failure to clean the dryer is the leading cause of dryer fires. 2,900 home clothes dryer fires are reported each year and caused deaths, injuries, and millions of dollars in property loss*

• Hot Water is “TOO HOT”

  Check the thermostat on the tank and turn down.

• No Hot Water

  Make sure the gas service is on. Check the thermostat on the hot water tank. Is pilot light lit?

  Check breaker panel or fuses.

• Heater Not Working

  Make sure Gas service is on with the utility provider. Check thermostat. Try changing batteries in the thermostat. Replace filters. Furnace covers on correctly? Is pilot light lit? Did breaker trip?

• Gas Fireplaces

  • Make sure the emergency gas valve is turned on
  • Check to be sure pilot light is lit
  • If you are not able to get the pilot light lit, contact Marchant and we will have an experienced vendor assist you

• How to Shut off Water to your Toilet in an Emergency

  • Look for the valve which is located to the LEFT behind your toilet tank
  • Turn the knob to the RIGHT (clockwise) to close the valve and stop water flow

• How to Shut off Water Supply to a Sink Faucet

  • Turn off water from the faucet if possible
  • Locate water lines below the sink which lead to water valves
  • Turn water valves to the RIGHT (clockwise) to stop the water flow

• NEVER Pour Grease Down the Drain

  • Collect liquid grease to be recycled
  • Wipe pans clean with a paper towel
  • Rinse pans with cold water
  • Food scraps go in the garbage, NOT the garbage disposal

• How to Stop an Overflowing Toilet

  1. Remove toilet tank lid
  2. Lift up the fill valve (or float ball)
  3. Pull out the water tube
  4. Reach down and turn OFF the water valve (turn valve CLOCKWISE)

• How to Change the Water Filter in your Refrigerator

  • Slow water flow from your fridge? Try changing the water filter
  • The filter should be changed every 6 months
  • Each fridge will have its own unique filter system – you can find details for each in the manual or by searching online
  • Locate the filter, twist to the left to remove, twist right to install
  • Some may have a push-button system
  • Reset the filter button to reflect a new filter has been installed

• Refrigerator not staying Cool or Freezing

  • Check the thermostat to make sure it hasn’t been turned way down by mistake.
  • Be sure the vents on the back of the freezer compartment aren’t blocked by boxes of ice cream or frozen food packages-the vents have to be clear for cold air to circulate.
  • Vacuum the coils under or behind the fridge. Clogged coils can cause poor cooling
  • Clean the seals around the refrigerator doors to keep cool air from escaping

• Why is the Gas Range “clicking” and won’t start?

  Wet burners are usually why a gas stove top will not light

  When cleaning, avoid using too much water that will make the burners wet

  Try to clean using a damp cloth only

  To dry out, turn oven on to 350 degrees for 30 minutes

• How to Check Your Toilet for a Silent Leak

  • Check for sounds of running water, trickling or hissing sounds
  • Add 25 drops of food coloring to inside of toilet tank
  • Wait 15 minutes…if no dye shows up in toilet bowl, no leak exists
  • If dye appears in bowl, toilet needs repair. Please log a maintenance request through your tenant portal

• How to Get your Key Unstuck from a Deadbolt

  1. First, realign key so it is in a vertical position (12 o’clock)
  2. Apply light pressure to smaller disc around the key (called a plug)
  3. Pull and remove the key from the lock

• How to Stop the “Chirp” in the Smoke Detector

  1. Disconnect the smoke detector by twisting counter-clockwise
  2. Replace the battery with a new one (this will most likely stop the chirping)
  3. If it is still chirping, remove the battery and hold down the test button for 15 seconds to drain any remaining charge
  4. Insert the new battery and reattach to the wall/ceiling

  If this doesn’t fix the problem, please contact SCUDO immediately. Do Not Remove Detector. It is required by law.

• How to Troubleshoot Low Water Pressure

  While low water pressure can be annoying, it is often easily remedied

  Click here to view a guide on ways to troubleshoot this issue

• How to Prevent Condensation/Sweating on Windows

  Condensation is caused by high humidity in your home

  Run vent fans in bathrooms when showering to prevent condensation

  Turn off vent fans in the kitchen when cooking

  In extreme situations you may need to install a dehumidifier in your home

• Potential Charges to Tenants

  • The cost for any maintenance repairs that are deemed to have been caused by your actions or negligence.
  • Missed scheduled appointment
  • Office key copy to the property does not work

• Here’s a simple step-by-step guide on how to unclog a dryer vent

  • If you have an electric dryer, unplug the machine, or if it’s a gas dryer, simply turn the supply valve off.
  • Pull the dryer away from the wall about a foot or so.
  • Disconnect the duct from the back of the dryer.
  • Vacuum out the vent with a vacuum cleaner or shop vac.
  • Vacuum out the duct or use a dryer duct-cleaning brush.
  • Now locate the vent on the exterior of the property and remove the cover.
  • Vacuum the exterior vent.
  • Once you’ve concluded that all lint and debris has been removed from the vents, that no damage has occurred and all safety codes have been followed, go ahead and put it all back together.
  • Reattach the vent cover outside.
  • Reattach the duct to the back of the dryer.
  • Plugin (if electric) or twist the valve open (if gas).
  • Push the appliance back toward the wall.
  • It’s a good idea to test that everything is secured properly and functioning appropriately while you’re still on-site, so a best practice would be to test the tumble air-dry function for a few minutes before you jet.

  There you have it! By keeping the area around the dryer clean and regularly cleaning the dryer screen before every use, not only will your residents’ clothes look better and dry faster, but they will also be helping you protect your home.

What Our Clients Are Saying

"This management company is truly amazing. I highly recommend them to anyone seeking a rental property. I am currently a resident of theirs and am extremely satisfied with their services. They are caring, understanding, professional, efficient, diligent, friendly and empathetic. With the way that the economy has been, they have been super helpful and understanding. If you are looking for a rental, this is the place to go with 0 hesitations."

— Maria Mercedes Davis

"Carolina Property Management is a great place to take your business. They handle things promptly, and the staff is very kind and respectful. They are great at answering questions, so you don't feel overwhelmed or anything. Two thumbs up for this group. Thanks."

- Paul Thompson

"Nancy provides exceptional property management services. I highly recommend Carolina Property Management if you're looking for professional property management and someone that will care for your home."

- K Knight

"My family of five and I stayed at one of the properties managed by Carolina Property Management, and it was the best experience we've had. The houses was supplied with everything you could think of. Very clean. Very cozy. The staff was very attentive to our needs and was always available when and if we needed anything. They were very knowledgeable of the area and things to do around. We will be back and would recommend any of their properties to anyone"

- Michael Williams

"I would highly recommend working with Nancy. She is focused, intelligent, and a pleasure to work with. In addition to her wealth of knowledge, she also has such a caring heart. She knows her market and cares about her clients. Working with Nancy, you will have your real estate needs met and get a new friend!"

- Brian Lewis

"Carolina Property Management has managed my multifamily property for me for many years. They do an excellent job of taking care of the financial and physical responsibilities of the property. It includes itemized monthly and year-end reports. As necessary,they are considerate of all the tenants, making sure they have a comfortable, quiet, and peaceful environment. I would recommend Carolina Property Management without hesitation."

- Stephen Scott

"All the Staff are excellent! So sweet, so lovely, and ready to help with anything. They make renting more comfortable, and their properties are of the best quality! Keep up the incredible work! Nancy is my favorite, and I do have to admit! You won't regret working with them. They all make you feel welcome. Carolina Property Management is simply the best!!!"

- Anthony White

"Nancy and her property management team are AMAZING!!! As an out-of-the-area owner, I love that I never have to worry about my rental property. Nancy is ON IT. Monthly reports and money is directly deposited into my account. I have never met any of my tenants and never need to. Complaints and maintenance requests goto Nancy and she handles everything. HIGHLY RECOMMEND for anyone who owns a property in the Charlotte area and is tired of dealing with tenants or unresponsive property managers."

- Caroline Gin

"Carolina Property Management has managed my property now for almost five years. I could not be happier with their performance in dealing with tenants, maintenance, and everything else associated with it. It's not easy managing a property when you are halfway around the world. Much less see the property from the street once a year when you drive by! I am delighted and very satisfied with the services they have been providing me. I highly recommend Carolina Property management!"

- Gregory Stewart

"Carolina Property Management has been fantastic to work with. The whole team worked with me and my old property management company to theirs. Communication has been excellent! Everyone is amicable and helpful!

- Gary Wright

"I've been renting through Carolina Property Management for about three years, and they have always provided top-notch service for their renters. Nancy has also been so amazing and accommodating in helping me find a new property to rent. They're the best."

- Thomas Moore

"Working with Carolina Property Management has been a stellar experience. Initially, I was pleased to quickly receive a return call from upper management, who was polite and realistic when discussing possibilities. The ground property manager has been on top of everything to expedite and communicate any issues. I'm delighted with my experienced and am considering moving some other assets to this area too. Because I know they will be attended to as I was."

- Christopher Anderson

"I was so grateful for Carolina Property Management when I needed a home quickly. I found all the staff helpful and courteous and especially responsive when there was a water issue last winter - yep, it had to be at the worst time when it was - 23' F. Rob came out and helped solve the issue. They have always been honest and upfront with me on issues. I'm glad I found them when I did."

- Andrew Martinez

"You will quickly see how professional and through Carolina Property Management is for you. Nancy served us for many years as a property manager of two large apartment complexes. They run an office with expertise, backbone, and integrity. They go above and beyond to make property management a breeze for the owners. She is reliable and courteous. You will not regret putting your property in her hands."

- Matthew Jackson

"We have been working with Carolina Property Management for about a year to find a single-family home where we could live year-round. We loved working with Nancy and learned a lot through that searching process. All in all, we've had a great experience working with Carolina Property Management over a year and are grateful they've helped us find a fantastic home!"

- Benjamin Collins

"You will quickly see how professional and through Carolina Property Management is for you. Nancy served us for many years as a property manager of two large apartment complexes. They run an office with expertise, backbone, and integrity. They go above and beyond to make property management a breeze for the owners. She is reliable and courteous. You will not regret putting your property in her hands."

- Matthew Jackson

"I want to thank the CPM team for the care and energy they’ve put into our house. I truly mean it when I say I hope it’s the last home I ever rent. The whole team has treated us so well and made the whole process easy."

- Kyle Sholes